Shipping and Returns

SHIPPING

We strive to get your new products out the door as quick as possible.  Please allow 5-7 business days for us to carefully pack and prepare your items for shipment. If additional time is needed, we will do our best to contact you with a more accurate time frame.

Shipping to APO, Alaska and Hawaii will be calculated at Checkout. Unfortunately, we are unable to ship outside the United States, to the US Territories, Guam, Puerto Rico and the US Virgin Islands.  Please contact us with any additional shipping questions.

We ship via UPS, FedEx and USPS. Carrier will be determined by the most economical rates available. Orders are shipped Monday-Friday, excluding holidays and weekends.

STORE PICK-UP

If you are local to us, we would like to offer you the option to pick up your package(s) instead of having it shipped. Please select Pick-Up at check out and you will be notified when your items are ready to be picked up.

Location & Pick-Up Hours:

Cotton Blossom Exchange
56717 Leeds Lane
Macomb, MI 48042
USA

Monday-Friday 9am-2pm
Saturday: By Appointment Only

Excluding Sundays and Holidays, as this is time we spend as a family.

Shipping Rates Calculated at Checkout

RETURNS

We hope you love all of your Cotton Blossom Exchange products as much as we do, but if for some reason you do not love your items, you may return them within 10 days of the delivery date for a Store Credit. Unfortunately once outside of the 10 day window we are unable to process your return. If an item is returned outside of the 10 days or not in new condition, with original packaging,  you will be responsible to pay the shipping for the item to be sent back to you.  Items must be new and undamaged to receive Store Credit.  Sale and clothing items are not eligible for returns.

**Refund amount will be the purchase price, less 10% restocking fee.

If you decide you do not love your item(s), simply place the new and unused item with the receipt back in the mail to us within 10 days of delivery to your shipping address. Once we receive the item(s), verify it was postmarked within 10 days and that it is in new condition, we will process the return to you less 10% restocking fee and shipping.  After process is complete, we will send you a confirmation email and your store credit code to use on a future purchase.

Ship Returns To: 

Cotton Blossom Exchange
Attn: Returns
56717 Leeds Ln.
Macomb, MI 48042

We recommend you purchase insurance and tracking for your return item, as we are not responsible for packages that are returned and not received. We do not cover the return shipping costs for standard returns.

EXCHANGES

Because inventory changes quickly and it could take several days to process an exchange, we DO NOT accept exchanges. We recommend you simply follow the returns process, and then head back to our website and place your order for the correct item. We are happy to help you through this process, please contact customer service with any questions.

Defective or Damaged Items

If you receive a product that is defective or damaged, please contact us within 2 business days. You can do this by emailing us at returns@cottonblossomexchange.com. So we can get you taken care of as quickly as possible, please provide your order number, description of the damage and a picture of the product.

Once we have processed this information, we will get a replacement out to you as quickly as possible. No need to worry, shipping will be on us, as well as return shipping of the damaged product.